Responsable Área Guest Experience - Barceló Fuerteventura Castillo & Royal Level

Barceló Hotel Group

Fuerteventura, Spain
Guest satisfaction monitoring
Vip guest reservation planning
Operational area tasks
Plan, organize, coordinate, and supervise the work of the Guest Experience area for the Hotel & Royal Level

Job Summary

  • Plan, organize, coordinate, and supervise the work of the Guest Experience area for the Hotel & Royal Level.
  • You will have the opportunity to work in a flexible, collaborative, and responsible work environment, surrounded by the best colleagues.
  • The Barceló Hotel Group offers geographical mobility and the opportunity to gain knowledge about diverse products and services throughout your career.

Matching Summary

Plan, organize, coordinate, and supervise the work of the Guest Experience area for the Hotel & Royal Level.

Skills & Requirements

Must-have

  • Guest satisfaction monitoring
  • VIP guest reservation planning
  • Operational area tasks
  • Customer service
  • Interdepartmental communication

Nice-to-have

  • Positive guest image projection
  • Team leadership and coordination
  • Sustainable improvement spirit

Key Requirements

  • Minimum 2 years experience in customer service and quality in the hotel sector
  • High level of English
  • Degree in Tourism or similar
  • Specific training in tourist quality

Work Rights

Not specified

Tailored Resume

Cover Letter