Not specified; annual bonus available; overtime py...
Fully remote with occasional office attendance as needed (tokyo or osaka).
Business level japanese language skills
Business level english proficiency
Pharmaceutical industry experience
IQVIA is seeking a Post-Market Drug Contact Center Specialist for their Tokyo or Osaka offices, focusing on responding to inquiries from healthcare professionals and the public, managing adverse information, and supporting quality improvement initiatives. The ideal candidate should have business-level Japanese and English proficiency, experience in the pharmaceutical industry, and the ability to engage effectively with medical professionals
Job Summary
The role involves responding to inquiries from medical institutions and the general public while collecting adverse event information via email and phone.
IQVIA aims to realize a society where everyone can live healthily and authentically by leveraging human data science to support healthcare advancement.
Employees may advance to supervisory roles involving quality improvement, progress management, and team support based on their experience.
Matching Summary
Match Score: 85
IQVIA is seeking a Post-Market Drug Contact Center Specialist for their Tokyo or Osaka offices, focusing on responding to inquiries from healthcare professionals and the public, managing adverse information, and supporting quality improvement initiatives. The ideal candidate should have business-level Japanese and English proficiency, experience in the pharmaceutical industry, and the ability to engage effectively with medical professionals.
Salary
Not specified; Annual bonus available; Overtime pay available
Skills & Requirements
Must-have
Business level Japanese language skills
Business level English proficiency
Pharmaceutical industry experience
Ability to communicate with medical professionals
Nice-to-have
Contact center or call center experience in pharma
Experience revising package inserts or interview forms
Licensed pharmacist or MR qualification
Life sciences academic background
Key Requirements
TOEIC score of 850 or higher recommended
Prior experience in the pharmaceutical industry required
Professional communication skills with doctors and pharmacists