Etic, Service Desk - Associate

263

Not specified
Experience in it service desk or operations
Strong understanding of itsm processes
Ability to log and manage tickets
PwC is seeking an Associate for their Service Desk within the Advisory sector, focusing on IT service management and operational support. The ideal candidate should have experience in IT support, strong communication skills, and a customer-focused mindset to ensure effective problem resolution and service delivery

Job Summary

  • This role serves as the first point of contact for IT service requests and incidents within a managed services environment.
  • The position involves managing daily operational support, troubleshooting issues, and ensuring smooth day-to-day operations across enterprise systems.
  • Candidates will collaborate with internal teams to resolve escalations, maintain documentation, and support system changes and testing activities.

Matching Summary

Match Score: 75

PwC is seeking an Associate for their Service Desk within the Advisory sector, focusing on IT service management and operational support. The ideal candidate should have experience in IT support, strong communication skills, and a customer-focused mindset to ensure effective problem resolution and service delivery.

Skills & Requirements

Must-have

  • Experience in IT service desk or operations
  • Strong understanding of ITSM processes
  • Ability to log and manage tickets

Nice-to-have

  • Experience with ServiceNow ticketing tools
  • Customer-focused mindset
  • Strong communication and coordination skills

Key Requirements

  • Experience in IT service desk or operations role
  • Good understanding of ITSM processes (Incident, Request, Change, Problem)

Work Rights

Not specified

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