Animal Services Dispatcher

Garlandparks

Garland, Texas, US
Not specified
Receive and process incoming calls for service
Determine call priority and dispatch officers
Maintain constant communication with field staff
The Animal Services Dispatcher position at Garlandparks involves centralized communication and administrative support for animal services operations, serving as the main point of contact for residents. The role requires a working knowledge of animal services, excellent customer service skills, and the ability to prioritize and dispatch calls effectively

Job Summary

  • This position serves as the primary point of contact for residents requesting animal-related services and coordinates the dispatch of Animal Services Officers.
  • The role requires determining call priority based on urgency, public safety, and available resources while maintaining accurate records in the City's system.
  • Candidates must possess a valid Class C Texas driver's license and either hold a Basic Animal Control Officer Certification or obtain it within six months.

Matching Summary

Match Score: 75

The Animal Services Dispatcher position at Garlandparks involves centralized communication and administrative support for animal services operations, serving as the main point of contact for residents. The role requires a working knowledge of animal services, excellent customer service skills, and the ability to prioritize and dispatch calls effectively.

Skills & Requirements

Must-have

  • Receive and process incoming calls for service
  • Determine call priority and dispatch officers
  • Maintain constant communication with field staff
  • Document service requests in records management system
  • Monitor multi-channel radio traffic

Nice-to-have

  • Handle difficult or emotional interactions professionally
  • Multi-task effectively in fast-paced environment
  • Bilingual English/Spanish preferred
  • Experience in animal services or code enforcement
  • Coordinate with internal departments like Police

Key Requirements

  • High School Diploma or GED
  • One year of customer service or dispatch experience
  • Basic Animal Control Officer Certification or ability to obtain within six months
  • Valid Class C Texas driver's license

Work Rights

Not specified

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