Manager, Success Engineer

Salesforce

Not specified (assumed hybrid)
3 years managing technical support professionals
5 years experience in technical support role
Solid functional salesforce.com application knowledge
Salesforce is seeking a Manager, Success Engineer to lead a team responsible for ensuring customer success through effective technical support. The ideal candidate will have strong management experience in technical support, excellent communication skills, and a proactive approach to problem-solving

Job Summary

  • The Manager, Success Engineer is responsible for ensuring the success of customers by effectively managing a team of Success engineers and associated support projects.
  • This role involves setting team goals, delivering performance reviews, and advocating for customers to continually add value to the customer experience.
  • Salesforce offers comprehensive benefits including well-being reimbursement, generous parental leave, and exposure to executive thought leaders through regular coaching.

Matching Summary

Match Score: 85

Salesforce is seeking a Manager, Success Engineer to lead a team responsible for ensuring customer success through effective technical support. The ideal candidate will have strong management experience in technical support, excellent communication skills, and a proactive approach to problem-solving.

Skills & Requirements

Must-have

  • 3 years managing technical support professionals
  • 5 years experience in technical support role
  • Solid functional Salesforce.com application knowledge

Nice-to-have

  • Ability to attract hire and retain high-performing professionals
  • Oral and Writing Portuguese language skills
  • Experience building or managing Developer Support teams

Key Requirements

  • Minimum 3 years managing technical support professionals
  • Minimum 5 years experience in a technical support role
  • Solid functional Salesforce.com application knowledge

Work Rights

Not specified

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