Call Centre Agent - Customer Service

WNS Global Services (Australia) Pty Ltd

Cape Town, South Africa
**
Investigate and resolve customer enquiries
Understand customer needs
Promote client products
** WNS Global Services is seeking a Call Centre Agent for their Cape Town location to deliver exceptional customer service and enhance customer loyalty. The ideal candidate should have at least a year of experience in a contact center or customer service role, with strong problem-solving skills and fluency in English. **

Job Summary

  • The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly.
  • Follow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries delivering customer value at first point of contact.
  • We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core.

Matching Summary

Match Score: 75

** WNS Global Services is seeking a Call Centre Agent for their Cape Town location to deliver exceptional customer service and enhance customer loyalty. The ideal candidate should have at least a year of experience in a contact center or customer service role, with strong problem-solving skills and fluency in English. **

Skills & Requirements

Must-have

  • Investigate and resolve customer enquiries
  • Understand customer needs
  • Promote client products
  • Provide accurate product information
  • Operate customer information systems
  • Adhere to company policies

Nice-to-have

  • Pro-active problem solving
  • High stress tolerance
  • Adapt to change quickly
  • Culture of outperformance
  • Employee experience at the core

Key Requirements

  • Matric/Grade 12
  • Minimum 12 month experience in Contact Centre or Customer Service
  • Experience in a regulated environment
  • Fluent in written and spoken English

Work Rights

Not specified

Tailored Resume

Cover Letter