5+ years customer facing technical account management
In-flight entertainment and connectivity experience
Aviation industry knowledge and regulations expertise
The Technical Account Manager role at Inmarsat Solutions Pte. Ltd. involves serving as the primary technical interface for aviation customers, ensuring high-quality service delivery and operational support. The ideal candidate will possess a strong background in technical account management, particularly within the aviation sector, and have the ability to drive customer satisfaction and technical upsell opportunities
Job Summary
This role serves as the primary technical interface for aviation customers, providing leadership and hands-on support across the full lifecycle of service delivery.
You will act as the customer's technical advocate, delivering clear requirements and use cases to Product and Operations teams while managing escalations.
The position requires educating customers on product features, generating service performance reports, and leading technical deployment during service launches.
Matching Summary
Match Score: 85
The Technical Account Manager role at Inmarsat Solutions Pte. Ltd. involves serving as the primary technical interface for aviation customers, ensuring high-quality service delivery and operational support. The ideal candidate will possess a strong background in technical account management, particularly within the aviation sector, and have the ability to drive customer satisfaction and technical upsell opportunities.
Skills & Requirements
Must-have
5+ years customer facing technical account management
In-flight entertainment and connectivity experience
Aviation industry knowledge and regulations expertise
Nice-to-have
Strong relationship building with decision makers
Experience driving technical upsell opportunities
Ability to lead customer deployment teams
Key Requirements
Undergraduate technical degree or equivalent experience
Previous in-flight entertainment and connectivity technical troubleshooting experience
Aviation industry knowledge including STC, SB, and FARs regulations