Technology Support Specialist

University of Arkansas, Fayetteville

Fayetteville, Arkansas, USA
Base: $43,923 - $46,000; bonus/equity: not specifi...
Fully remote
Help desk ticketing system
Hardware and software changes
Technology and facility setup
The Technology Support Specialist is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users

Job Summary

  • The Technology Support Specialist is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users.
  • This position also acts as a backup to the building support specialist for basic building duties and securing the building at the end of the business day.
  • The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.

Matching Summary

The Technology Support Specialist is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users.

Salary

Base: $43,923 - $46,000; Bonus/Equity: Not specified; Benefits: University contributions to insurance, tuition waivers, holidays, leave accrual, retirement programs

Skills & Requirements

Must-have

  • Help Desk ticketing system
  • hardware and software changes
  • technology and facility setup
  • troubleshoot and resolve issues
  • maintain operational functions

Nice-to-have

  • excellent interpersonal skills
  • collaborative fast-paced environment
  • customer service experience
  • systems administration experience

Key Requirements

  • Bachelor's degree in computer science or related field
  • At least one year of computer support experience
  • Completion of technical training in computer science
  • At least five years of computer support experience

Work Rights

Proof of legal authority to work

Tailored Resume

Cover Letter