Guest Services Manager Ii - Worldmark Seventh Mountain

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Seventh Mountain, Unknown, Unknown
**
Strong customer relations
Leadership capabilities
Achieve highest quality guest experience
** The Guest Services Manager II at Worldmark Seventh Mountain is responsible for overseeing the Guest Services department to ensure high-quality guest experiences while managing operational and financial standards. Candidates should possess strong leadership and communication skills, along with relevant hospitality management experience. The position offers a comprehensive benefits package, including health coverage, 401k matching, and opportunities for personal development. **

Job Summary

  • The Guest Services Manager will be responsible for all aspects of the Guest Services department using strong customer relations and leadership capabilities to make quick decisions and problem solve to achieve highest quality guest experience while ensuring compliance with quality and financial standards.
  • The Guest Services Manager will be able to hire, train, motivate, recognize, coach and develop guest service associates through implementation of incentives and training plans.
  • We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us.

Matching Summary

Match Score: 75

** The Guest Services Manager II at Worldmark Seventh Mountain is responsible for overseeing the Guest Services department to ensure high-quality guest experiences while managing operational and financial standards. Candidates should possess strong leadership and communication skills, along with relevant hospitality management experience. The position offers a comprehensive benefits package, including health coverage, 401k matching, and opportunities for personal development. **

Skills & Requirements

Must-have

  • strong customer relations
  • leadership capabilities
  • achieve highest quality guest experience
  • foster and maintain positive relations
  • superior guest service
  • evaluate guest and associate survey data
  • maintain strict room inventory
  • manage guest accounts
  • internal audit process
  • manage financial aspects of the department

Nice-to-have

  • turn vacation inspiration into exceptional experiences
  • innovation and growth keep our work interesting
  • inclusive environment where we deliver excellence
  • take time to have fun, celebrate together

Key Requirements

  • 2 to 3 years of management experience
  • 3 to 5 years hospitality customer service experience
  • Understanding of resort financials
  • Strong leadership skills
  • Excellent communication skills
  • Computer proficiency in Microsoft Excel, Word, Outlook

Work Rights

Not specified

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