Depop is the community-powered circular fashion marketplace where anyone can buy, sell and discover desirable secondhand fashion
Job Summary
Depop is the community-powered circular fashion marketplace where anyone can buy, sell and discover desirable secondhand fashion.
As a Community Experience agent, you would be responsible for resolving the most complex user queries that are often escalated to you to be the last point of contact for the user.
The company offers a comprehensive benefits package including health and mental wellbeing support, generous annual leave, and opportunities for professional growth.
Matching Summary
Depop is the community-powered circular fashion marketplace where anyone can buy, sell and discover desirable secondhand fashion.
Skills & Requirements
Must-have
Resolving complex user queries
Email and social media support
Customer service charm
Pragmatic problem-solving approach
Fluent spoken and written English
Nice-to-have
Diplomatic and empathetic communication
Tech-literate and adaptable
Sees the bigger picture
Self-motivated and driven
Intuitive with apps and backend systems
Key Requirements
Experience with Zendesk (a plus)
Willing to work weekends and some Bank Holiday days