Senior Services Engineer

GE VERNOVA

EMEA region
Customer success and growth
Post-sales customer lifecycle
Application installation and configuration
Provides expertise in sustained customer success and growth in the post-sales customer lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a Digital focus

Job Summary

  • Provides expertise in sustained customer success and growth in the post-sales customer lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a Digital focus.
  • Delivers customer satisfaction by managing project delivery with quality and ensuring timely and satisfactory resolution of customer concerns and issues, performs application installation, configuration, customization, and upgrades to implement APM solutions.
  • GE Vernova invests to provide opportunities to grow your career by providing a path for continued on-the-job learning and development.

Matching Summary

Provides expertise in sustained customer success and growth in the post-sales customer lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a Digital focus.

Skills & Requirements

Must-have

  • customer success and growth
  • post-sales customer lifecycle
  • application installation and configuration
  • quality management practices
  • cross-functional collaboration
  • spoken and written English skills

Nice-to-have

  • learn new software development practices
  • strong complex problem solving
  • work independently and as part of team
  • fosters strong customer relationships
  • thorough problem understanding
  • humility and guidance to junior colleagues

Key Requirements

  • Bachelor’s degree in computer science or software engineering
  • Minimum 5 years’ experience client-facing consulting
  • Programming experience with Microsoft Visual Studio
  • Experience with SQL and Oracle databases
  • Experience with basic database administration
  • Familiar with Lean methodology
  • Willing to travel within the EMEA region

Work Rights

Not specified

Tailored Resume

Cover Letter