Base: $114,500.00 to $188,900.00; bonus/equity: no...
Hybrid
Ai fluency or strong willingness to learn
Strong stakeholder leadership
Delivery mindset in agile/kanban models
Prudential is seeking a Lead Business Analyst to facilitate requirements gathering and stakeholder alignment for its omnichannel contact center transformation. This hybrid role will require strong analytical skills, experience with AI-driven systems, and the ability to manage cross-functional relationships
Job Summary
The Lead Business Analyst will drive requirements and stakeholder alignment for Prudential’s contact center transformation.
This role involves owning end-to-end discovery through delivery for key features and building strong relationships across stakeholders.
Prudential offers competitive salaries, bonuses, and a comprehensive benefits package including wellness programs and education benefits.
Matching Summary
Match Score: 85
Prudential is seeking a Lead Business Analyst to facilitate requirements gathering and stakeholder alignment for its omnichannel contact center transformation. This hybrid role will require strong analytical skills, experience with AI-driven systems, and the ability to manage cross-functional relationships.
Salary
Base: $114,500.00 to $188,900.00; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, 401(k) plan
Skills & Requirements
Must-have
AI fluency or strong willingness to learn
Strong stakeholder leadership
Delivery mindset in Agile/Kanban models
Creative requirements shaping
Nice-to-have
Experience supporting contact center capabilities
Familiarity with controls in regulated environments
Experience writing requirements for AI-driven experiences