Recepcionista - Hotel Occidental Aranjuez

Barcelo

Madrid, Spain
Efficient check-in and check-out
Handle guest inquiries
Resolve customer incidents
Barceló Hotel Group is a leading global hotel chain with a strong commitment to guest satisfaction and employee well-being, recognized with prestigious industry awards

Job Summary

  • Barceló Hotel Group is a leading global hotel chain with a strong commitment to guest satisfaction and employee well-being, recognized with prestigious industry awards.
  • The Recepcionista will manage check-in/check-out, handle guest inquiries via multiple channels, perform concierge duties, and proactively resolve incidents.
  • Barceló offers a flexible, collaborative work environment with opportunities for geographical mobility, career development, extensive training, and exclusive employee benefits including hotel discounts and health insurance.

Matching Summary

Barceló Hotel Group is a leading global hotel chain with a strong commitment to guest satisfaction and employee well-being, recognized with prestigious industry awards.

Skills & Requirements

Must-have

  • Efficient check-in and check-out
  • Handle guest inquiries
  • Resolve customer incidents
  • Provide local recommendations
  • Cash and billing accuracy

Nice-to-have

  • Professionalism and attention to detail
  • Passion for exceptional service
  • Teamwork and interdepartmental coordination
  • Proactive customer-oriented attitude

Key Requirements

  • Minimum 2 years customer service in hospitality
  • High-level English (B2+)
  • Experience in hotel reception preferred
  • Specific reception/front office training valuable
  • Knowledge of OPERA, CRM, ISO standards valuable

Work Rights

Not specified

Tailored Resume

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