Reservation Agent

Sofitel Brisbane Central

Maamutaa, Maldives
On-site
Respond to enquiries via telephone, instant message, and email
Maintain knowledge of all resort services and promotions
Process booking information into reservation system
Respond to enquiries about resort products and services by telephone, instant message, and email according to established communication guidelines

Job Summary

  • Respond to enquiries about resort products and services by telephone, instant message, and email according to established communication guidelines.
  • Understand Revenue management strategies, up-sell and promote Hotel facilities & services at every available opportunity in order to maximize sales revenue.
  • Develop your talent through learning programs by Academy Accor and have the opportunity to grow within your property and across the world!

Matching Summary

Respond to enquiries about resort products and services by telephone, instant message, and email according to established communication guidelines.

Skills & Requirements

Must-have

  • Respond to enquiries via telephone, instant message, and email
  • Maintain knowledge of all resort services and promotions
  • Process booking information into Reservation System
  • Coordinate with other departments for smooth operations

Nice-to-have

  • Up-sell and promote hotel facilities
  • Develop talent through learning programs
  • Contribute to local community initiatives

Key Requirements

  • Minimum 2-3 years of experience
  • College diploma or equivalent qualifications
  • Knowledge in Opera
  • Proficient in MS Excel, Word, & PowerPoint
  • Past experience in Maldives or remote locations

Work Rights

Not specified

Tailored Resume

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