Service Center Support Specialist

University of Arkansas, Fayetteville

Fayetteville, Arkansas, US
$39,930 - $43,923; not specified; benefits eligibl...
Customer-facing agent
Answering departmental switchboard
Receiving work requests
The Service Center Support Specialist is the primary customer-facing agent of the Facilities Management department, greeting customers, answering the departmental switchboard, receiving incoming maintenance and project requests, and administering the functions of the campus Key Center

Job Summary

  • The Service Center Support Specialist is the primary customer-facing agent of the Facilities Management department, greeting customers, answering the departmental switchboard, receiving incoming maintenance and project requests, and administering the functions of the campus Key Center.
  • This position will administer key inventory, take payments/deposits for keys, and process information for vehicle rentals.
  • The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.

Matching Summary

The Service Center Support Specialist is the primary customer-facing agent of the Facilities Management department, greeting customers, answering the departmental switchboard, receiving incoming maintenance and project requests, and administering the functions of the campus Key Center.

Salary

$39,930 - $43,923; Not specified; Benefits Eligible

Skills & Requirements

Must-have

  • customer-facing agent
  • answering departmental switchboard
  • receiving work requests
  • administering campus Key Center
  • evaluating incoming work requests
  • proactive customer communications

Nice-to-have

  • harmonious working relationships
  • transformational opportunities and skills
  • welcoming climate
  • nurturing creativity
  • healthy work-life balance

Key Requirements

  • High school diploma or equivalent
  • At least two years of experience
  • Familiarity with FAMIS
  • Familiarity with Workday
  • Ability to communicate verbally and in writing

Work Rights

Proof of legal authority to work

Tailored Resume

Cover Letter