Senior Customer Success Manager

Workday

Tokyo, Japan
Fully remote
5+ years customer facing services experience
1+ year project management with workday hcm payroll financials
Business level japanese communication skills
This role serves as a strategic partner to customers, driving business transformation through deep product knowledge and long-term success planning

Job Summary

  • This role serves as a strategic partner to customers, driving business transformation through deep product knowledge and long-term success planning.
  • The Customer Success Manager acts as a central hub connecting Professional Services, Production Services, Sales, and Product Management teams to ensure operational excellence.
  • Workday offers a flexible work approach requiring at least 50% time in the office or field, combined with opportunities for global career growth and AI innovation.

Matching Summary

This role serves as a strategic partner to customers, driving business transformation through deep product knowledge and long-term success planning.

Skills & Requirements

Must-have

  • 5+ years customer facing services experience
  • 1+ year project management with Workday HCM Payroll Financials
  • Business level Japanese communication skills
  • Executive level stakeholder relationship management
  • Issue resolution and escalation management

Nice-to-have

  • Functional domain expertise in Financials
  • State and Local Government customer base experience
  • Adaptive Planning implementation experience
  • Experience hosting executive webinars
  • Cross-functional collaboration across Sales and Product

Key Requirements

  • Bachelor degree or equivalent work experience
  • Ability to travel up to 30%
  • Must be based in Tokyo or Osaka with 50% office attendance
  • Proven track record with executive leadership engagement

Work Rights

Not specified

Tailored Resume

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