Product Support Specialist

Asana

Dublin, Ireland
Base: €57,000 - €65,000; bonus/equity: not specifi...
On-site
Saas technical support experience
Consultative product support
Customer outcome ownership
Become an expert in Asana’s platform, staying up-to-date on new features and best practices to help customers transform the way they work

Job Summary

  • Become an expert in Asana’s platform, staying up-to-date on new features and best practices to help customers transform the way they work.
  • Deliver high-quality, consultative support across a wide range of product areas, moving beyond simple Q&A to solve complex technical challenges via video calls and screen sharing.
  • Partner cross-functionally as a key liaison between the product team and our customers, escalating bugs and sharing feedback to drive product improvements.

Matching Summary

Become an expert in Asana’s platform, staying up-to-date on new features and best practices to help customers transform the way they work.

Salary

Base: €57,000 - €65,000; Bonus/Equity: Not specified; Benefits: Mental health, wellness & fitness benefits, Career coaching & support, Inclusive family building benefits, Long-term savings or retirement plans, In-office culinary options

Skills & Requirements

Must-have

  • SaaS technical support experience
  • Consultative product support
  • Customer outcome ownership
  • Cross-functional partnership
  • Troubleshooting SaaS issues

Nice-to-have

  • AI tools curiosity
  • Empathy and customer focus
  • German language fluency

Key Requirements

  • Proven track record in customer-facing technical support
  • Comfort in live channels (video, phone)
  • Strong critical thinking skills
  • Proactive, transparent, and friendly communication in English

Work Rights

Not specified

Tailored Resume

Cover Letter