Proactively create and develop customer relationships through telesales, focusing on maintenance contract conversions, renegotiations, and new digital services for core 2 and core 3 customers
Job Summary
Proactively create and develop customer relationships through telesales, focusing on maintenance contract conversions, renegotiations, and new digital services for core 2 and core 3 customers.
Responsible for gathering market and competitor information, handling complaints and queries, supporting finance in money collection, and ensuring customer satisfaction through proactive communication and problem resolution.
KONE fosters an innovative and collaborative culture valuing individual contributions, employee engagement, and sustainability, offering opportunities for career and personal growth in a balanced life.
Matching Summary
Proactively create and develop customer relationships through telesales, focusing on maintenance contract conversions, renegotiations, and new digital services for core 2 and core 3 customers.
Skills & Requirements
Must-have
Telesales and phone sales
Customer relationship development
Lead qualification and communication
Contract renegotiation and cancellation prevention