Csg Director, Attrition Programs – Product Adoption

Salesforce

Base: $164,000 - $261,500 annually (up to $285,300...
Not specified
10+ years management consulting or customer success experience
B2b saas strategy and program execution background
Customer telemetry and outcome metrics analysis
Salesforce is seeking a Csg Director for Attrition Programs within their Customer Success team. The role focuses on leading strategic research and executing product adoption programs while requiring strong analytical skills and cross-functional collaboration

Job Summary

  • This dual-mandate role sits at the intersection of strategic insight and operational execution to build a scalable product adoption roadmap.
  • The ideal candidate will assess customer outcome capabilities across clouds and analyze the relationship between feature adoption and business outcomes.
  • Salesforce offers comprehensive benefits including time off programs, medical, dental, vision, mental health support, and an employee stock purchasing program.

Matching Summary

Match Score: 85

Salesforce is seeking a Csg Director for Attrition Programs within their Customer Success team. The role focuses on leading strategic research and executing product adoption programs while requiring strong analytical skills and cross-functional collaboration.

Salary

Base: $164,000 - $261,500 annually (up to $285,300 in select SF/NYC areas); Bonus/Equity: Not specified but eligible; Benefits: Comprehensive package including time off, medical, dental, vision, parental leave, 401(k), and stock purchase program

Skills & Requirements

Must-have

  • 10+ years management consulting or customer success experience
  • B2B SaaS strategy and program execution background
  • Customer telemetry and outcome metrics analysis
  • Cross-functional stakeholder management skills
  • Executive-level communication and narrative building

Nice-to-have

  • Familiarity with Salesforce platform ecosystem
  • MBA degree preferred
  • Experience with AI and Agentforce technologies
  • Strong analytical skills in cohort analysis
  • Passion for workforce transformation in the agentic era

Key Requirements

  • 10+ years in management consulting, customer success, or sales programs
  • Proven ability to deliver strategic insight and operational program execution
  • Experience with customer telemetry, usage data, and governance considerations
  • Strong analytical skills including qualitative synthesis and quantitative analysis
  • Excellent cross-functional collaboration across Sales, CS, Product, and Operations
  • Executive-level written and verbal communication abilities
  • MBA preferred; analytics, economics, or statistics field a plus

Work Rights

Not specified

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