Patient Access Liaison Ii - Access Center - Full Time 8 Hour Days (non-exempt) (union)

adminit.usc.edu

Base: $21.00 - $33.15 ph; bonus/equity: not specif...
Fully remote
2 years call center or healthcare experience
Hipaa compliance knowledge required
High school diploma or equivalent
The Patient Access Liaison II serves as the primary point of contact for accessing USC academic medical centers and handles all incoming communications

Job Summary

  • The Patient Access Liaison II serves as the primary point of contact for accessing USC academic medical centers and handles all incoming communications.
  • Responsibilities include scheduling appointments, verifying insurance coverage, determining financial responsibility, and ensuring data integrity within call management systems.
  • The role requires maintaining warm, professional behavior while adhering to USC/Keck customer service standards and HIPAA regulations.

Matching Summary

The Patient Access Liaison II serves as the primary point of contact for accessing USC academic medical centers and handles all incoming communications.

Salary

Base: $21.00 - $33.15 per hour; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • 2 years call center or healthcare experience
  • HIPAA compliance knowledge required
  • High school diploma or equivalent
  • Strong verbal and written communication skills
  • Ability to multi-task in fast-paced environment

Nice-to-have

  • Bilingual Spanish or Chinese preferred
  • Associate's or Bachelor's degree in healthcare
  • Vocational certificates in medical assistant
  • Knowledge of medical terminology
  • Experience with practice management systems

Key Requirements

  • Minimum two years of call center or healthcare experience
  • High school diploma or equivalent education
  • Fire Life Safety Training certification (LA City)
  • Demonstrated interpersonal and multitasking abilities

Work Rights

Not specified

Tailored Resume

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