Wood Mackenzie is seeking a Senior Specialist in Customer Success for a maternity cover position in Tokyo, Japan. The role involves enhancing customer experience and retention through proactive support and relationship management, requiring strong communication skills and a background in customer success
Job Summary
The Customer Success team is responsible for the complete post-sale success and satisfaction of Wood Mackenzie customers, proactively helping them drive value from their subscription.
As a Senior Specialist, you will engage with high and mid-value customers across specific industry segments and regions, delivering tailored success programs.
You will work in close collaboration with internal teams to streamline the customer journey, ensuring customers have the products and services that best fit their needs.
Matching Summary
Match Score: 85
Wood Mackenzie is seeking a Senior Specialist in Customer Success for a maternity cover position in Tokyo, Japan. The role involves enhancing customer experience and retention through proactive support and relationship management, requiring strong communication skills and a background in customer success.
Skills & Requirements
Must-have
Customer Success Platform
customer retention and satisfaction
customer health scores and VoC
tailored success programs
trusted advisor
English and Japanese Language proficiency
Nice-to-have
passion for innovation and growth
relentless dedication to customers
strong learner with curious mind
cultural awareness and appreciation for diversity
kind, open, fun, team-oriented attitude
Key Requirements
Minimum 3-year experience in Customer Success
Experience using health metrics
Basic understanding of customer journeys
Ability to prioritize work and tasks effectively
Proven track record of servicing regional accounts
Ability to adapt, take initiatives, and pro-activeness