Associate - Operations

WNS Global Services (Australia) Pty Ltd

San Jose, Costa Rica
On-site
Gds skills (worldspan, sabre, galileo, amadeus, apollo)
International ticketing knowledge
Manual fare calculation ability
The role involves managing queues for corporate travelers and VIPs via inbound calls and email while communicating with vendors like hotels and airlines

Job Summary

  • The role involves managing queues for corporate travelers and VIPs via inbound calls and email while communicating with vendors like hotels and airlines.
  • Candidates must possess specific GDS proficiency and the ability to perform manual fare calculations for partial exchanges and refunds.
  • The position requires working on a shifting schedule that includes graveyard shifts, weekends, and holidays.

Matching Summary

The role involves managing queues for corporate travelers and VIPs via inbound calls and email while communicating with vendors like hotels and airlines.

Skills & Requirements

Must-have

  • GDS skills (Worldspan, Sabre, Galileo, Amadeus, Apollo)
  • International Ticketing knowledge
  • Manual fare calculation ability
  • IATA World Geography expertise
  • Shifting schedule availability including graveyard

Nice-to-have

  • Strong analytical and time management skills
  • Excellent verbal and written communication
  • Cooperative team player with interpersonal skills
  • Detail-oriented approach to customer concerns

Key Requirements

  • Experience with IATA Traffic Conference Areas
  • Ability to read Fare Calculation lines on tickets

Work Rights

Not specified

Tailored Resume

Cover Letter