The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements
Job Summary
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
This position provides customer service support and resolution of routine problems regarding client's product or services.
Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’).
Matching Summary
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
Skills & Requirements
Must-have
customer service support
resolution of routine problems
maintain basic knowledge
track document and retrieve information
respond to customer inquiries
Nice-to-have
demonstrate empathy
build rapport with customer
pleasant and professional tone
tolerance for repetitive work
work as a team member
Key Requirements
High school diploma
three to six months of relevant experience preferred