Omnichannel Engagement Manager

CSL Vifor

Maidenhead, United Kingdom
Fully remote
Omnichannel customer engagement strategy
Digital and field channel integration
Pharmaceutical industry regulations
Lead the design and execution of integrated, data-driven engagement strategies across digital and field channels for the UK & Ireland portfolio

Job Summary

  • Lead the design and execution of integrated, data-driven engagement strategies across digital and field channels for the UK & Ireland portfolio.
  • Partner with cross-functional teams to ensure healthcare professionals, NHS stakeholders, and patients experience consistent, relevant, and compliant interactions.
  • This role plays a critical part in transforming how we communicate with the UK & Ireland healthcare community, delivering meaningful, measurable, and ABPI-compliant engagement that supports improved patient outcomes.

Matching Summary

Lead the design and execution of integrated, data-driven engagement strategies across digital and field channels for the UK & Ireland portfolio.

Skills & Requirements

Must-have

  • Omnichannel customer engagement strategy
  • Digital and field channel integration
  • Pharmaceutical industry regulations
  • CRM and marketing automation platforms
  • ABPI Code of Practice adherence
  • Data-driven engagement strategies

Nice-to-have

  • NHS structure understanding
  • Agile and forward-thinking approach
  • Building internal expertise
  • Cross-functional team collaboration

Key Requirements

  • 5-7 years pharmaceutical industry experience
  • Omnichannel/multichannel marketing experience
  • UK pharmaceutical regulations knowledge
  • Experience with CRM and marketing automation tools
  • University degree or equivalent experience

Work Rights

Not specified

Tailored Resume

Cover Letter