Business Systems Analyst (salesforce)

Amex GBT

Gurgaon, India
On-site
Level 2 technical support
Salesforce application support
Incident and request management
Amex GBT is seeking a Business Systems Analyst with a focus on providing Level 2 technical support for Salesforce and travel booking applications in their Gurgaon office. The ideal candidate should possess strong problem-solving skills, technical expertise in travel technology, and the ability to work flexible hours

Job Summary

  • Provide Level 2 technical support for Amex GBT Travel booking applications, Travel Counsellor Servicing, Corporate applications and Salesforce application related issues.
  • Manage incident, case and request resolution through timely acknowledgment, prioritization, communication, resolution and appropriate escalation.
  • Amex GBT offers flexible benefits tailored to each country, travel perks, and extensive development opportunities through its learning platform.

Matching Summary

Match Score: 85

Amex GBT is seeking a Business Systems Analyst with a focus on providing Level 2 technical support for Salesforce and travel booking applications in their Gurgaon office. The ideal candidate should possess strong problem-solving skills, technical expertise in travel technology, and the ability to work flexible hours.

Skills & Requirements

Must-have

  • Level 2 technical support
  • Salesforce application support
  • Incident and request management
  • Root cause analysis
  • Stakeholder communication
  • GDS systems knowledge
  • Troubleshoot multi-tiered web-based architectures
  • XML, APIs, Web services, .NET, SQL
  • Log analysis tools experience
  • Ticketing systems experience

Nice-to-have

  • Customer and client-focused mindset
  • Adaptability to changing environments
  • Work flexibly across 24x7 rotational shifts
  • ITIL certification
  • AWS certification
  • Nexthink certification
  • Salesforce Admin certification

Key Requirements

  • 3 to 4+ years of technical application support experience
  • Bachelor’s degree in computer science, IT, Engineering, or equivalent
  • Experience in Level 2 technical support
  • Experience with Amex GBT applications and processes is a plus
  • Salesforce Admin certification is desirable
  • ITIL, AWS, Nexthink, Salesforce Admin certification will be a plus

Work Rights

Not specified

Tailored Resume

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