Product Support Manager - Oil And Gas

Caterpillar UK

Houston, United States
Base: $159,120.00 - $238,680.00; bonus/equity: inc...
On-site
Technical support for products
Problem-solving for complex issues
Customer service excellence
The Product Support Manager provides in-depth technical support and leads problem solving and quality implementation efforts for all supported products and services

Job Summary

  • The Product Support Manager provides in-depth technical support and leads problem solving and quality implementation efforts for all supported products and services.
  • Key responsibilities include determining service level standards, answering technical questions for complex issues, and implementing product improvements.
  • Caterpillar offers a comprehensive benefits package including medical, dental, vision, paid time off, and 401(k) savings plans.

Matching Summary

The Product Support Manager provides in-depth technical support and leads problem solving and quality implementation efforts for all supported products and services.

Salary

Base: $159,120.00 - $238,680.00; Bonus/Equity: Incentive bonus; Benefits: Medical, dental, vision, PTO, 401(k), HSA, FSA, etc.

Skills & Requirements

Must-have

  • Technical support for products
  • Problem-solving for complex issues
  • Customer service excellence
  • Effective communication skills
  • Relationship management

Nice-to-have

  • Experience with direct sales
  • Organizational product knowledge

Key Requirements

  • Experience in the oil and gas industry
  • Up to 20% travel required

Work Rights

Not specified

Tailored Resume

Cover Letter