Service Advisor

Radius HDD Direct LLC

Perth, Australia
On-site
High standard of customer service
First point of contact for service calls
Establish and maintain business relationships
This role will be primarily responsible for providing a high standard of customer service to all service customers, as the initial contact for the equipment service business to support the day-to-day operations of the service center

Job Summary

  • This role will be primarily responsible for providing a high standard of customer service to all service customers, as the initial contact for the equipment service business to support the day-to-day operations of the service center.
  • You will manage incoming service request calls, gather information for service teams, and provide proactive follow-up calls to customers.
  • The company values diversity and inclusion, and you will enjoy a workplace founded on ideals where people and performance are valued equally.

Matching Summary

This role will be primarily responsible for providing a high standard of customer service to all service customers, as the initial contact for the equipment service business to support the day-to-day operations of the service center.

Skills & Requirements

Must-have

  • High standard of customer service
  • First point of contact for service calls
  • Establish and maintain business relationships
  • Manage incoming service requests
  • Prepare customer quotes
  • Ensure work orders are completed and updated
  • Process purchase orders and invoice job cards
  • Adhere to WHSE responsibilities

Nice-to-have

  • Customer first focus
  • Polite and professional phone manner
  • Flexible and proactive approach

Key Requirements

  • Experience in an administrative support role
  • Knowledge and experience dealing with end users
  • Strong interpersonal and communication skills
  • Strong computer literacy
  • Experience in ServiceMax and SAP

Work Rights

Not specified

Tailored Resume

Cover Letter