Agency Customer Success Manager

Smartly

New York, United States
Base: $75,000 - $90,000 usd; bonus/equity: annual ...
On-site
4+ years customer success experience
Social advertising platform knowledge
Agency partnership management
This role involves owning and growing a portfolio of enterprise agency partners while acting as a trusted advisor on strategy and product adoption

Job Summary

  • This role involves owning and growing a portfolio of enterprise agency partners while acting as a trusted advisor on strategy and product adoption.
  • The company offers five weeks of paid time off, generous healthcare packages, and equity grants for all new employees.
  • Candidates will collaborate cross-functionally with Onboarding, Product, and Engineering teams to align resources for agency growth initiatives.

Matching Summary

This role involves owning and growing a portfolio of enterprise agency partners while acting as a trusted advisor on strategy and product adoption.

Salary

Base: $75,000 - $90,000 USD; Bonus/Equity: Annual performance bonus plus stock options; Benefits: 5 weeks PTO, 11 holidays, unlimited sick days, 401K matching

Skills & Requirements

Must-have

  • 4+ years Customer Success experience
  • Social advertising platform knowledge
  • Agency partnership management
  • Cross-functional collaboration skills
  • Data-driven strategic insights

Nice-to-have

  • Programmatic advertising knowledge
  • Empathetic and proactive mindset
  • Entrepreneurial spirit in fast pace
  • Experience with Meta TikTok Snap
  • Ability to present to senior stakeholders

Key Requirements

  • 4+ years in Customer Success or Account Management
  • Legal right to work in the United States
  • Strong knowledge of social advertising platforms

Work Rights

Must have legal right to work in the United States

Tailored Resume

Cover Letter