Ase Master Certified Techline Support Specialist 1

Nissan (Alliance)

Smyrna, TN, United States
Hybrid
Techline case response
Vehicle incident documentation
Dealership service technician support
Replies to TECH LINE cases via email or phone, and/or responds to Chat line from dealership service technicians and provides them with technical information on the diagnosis and repair of customer vehicles

Job Summary

  • Replies to TECH LINE cases via email or phone, and/or responds to Chat line from dealership service technicians and provides them with technical information on the diagnosis and repair of customer vehicles.
  • Collects and documents technical information on new vehicle incidents requiring repairs; prepares reports regarding such incidents for further investigation by engineering staff.
  • Benefit from diverse career paths, cross-departmental moves, and innovative learning platforms.

Matching Summary

Replies to TECH LINE cases via email or phone, and/or responds to Chat line from dealership service technicians and provides them with technical information on the diagnosis and repair of customer vehicles.

Skills & Requirements

Must-have

  • Techline case response
  • Vehicle incident documentation
  • Dealership service technician support
  • Database searching and reporting

Nice-to-have

  • Customer viewpoint analysis
  • Cross-functional team collaboration
  • Brand value contribution

Key Requirements

  • ASE Master Certification
  • OEM certification
  • Three or more years of automotive retail repair experience
  • One or more years of directly related professional level experience
  • AA degree preferred OR equivalent related college or technical courses
  • Typing speed of 30wpm or better
  • Legally authorized to work in the United States

Work Rights

Legally authorized to work in the United States

Tailored Resume

Cover Letter