You will be responsible for managing the dispute resolution processes in Italy, as well as drawing insights from the cases to identify lessons learnt and to make sure we continue to listen, act and learn
Job Summary
You will be responsible for managing the dispute resolution processes in Italy, as well as drawing insights from the cases to identify lessons learnt and to make sure we continue to listen, act and learn.
Engage directly with local regulator (IVASS) to manage ombudsman complaints through resolution.
At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you.
Matching Summary
You will be responsible for managing the dispute resolution processes in Italy, as well as drawing insights from the cases to identify lessons learnt and to make sure we continue to listen, act and learn.
Skills & Requirements
Must-have
dispute resolution experience
insurance industry experience
Italian laws and regulations
local regulator engagement (IVASS)
root cause analysis
service excellence
Italian and English communication
Nice-to-have
continuous review and improvement
in-person collaboration
inclusive culture
risk-aware manner
Key Requirements
Strong dispute resolution experience
Industry experience preferably within insurance
Understanding of AIG products
Working understanding of complaint handling regulatory requirements for Italy