This role will ensure the delivery of high-quality, efficient, and customer-focused technical support services across the organization
Job Summary
This role will ensure the delivery of high-quality, efficient, and customer-focused technical support services across the organization.
The Help Desk Manager will drive continual improvement, enforce ITIL-aligned best practices, develop team competencies, and maintain strong working relationships with clinical, administrative, and corporate stakeholders.
ClearSky Health offers competitive pay, bonus potential, comprehensive benefits, student loan repayment, tuition reimbursement, and CEU & career development opportunities.
Matching Summary
This role will ensure the delivery of high-quality, efficient, and customer-focused technical support services across the organization.
Skills & Requirements
Must-have
ITIL-aligned processes
IT ticketing systems
endpoint hardening
HIPAA compliance
customer-focused technical support
Nice-to-have
supportive, inclusive culture
student loan repayment
CEU & career development
teamwork and accountability
Key Requirements
3-5+ years IT Help Desk/Desktop Support experience
2+ years supervisory/management experience
Bachelor's degree in IT or related field (or equivalent experience)