Application support experience in financial services
Incident management within slas and kpis
Client engagement and escalation handling
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Fencetools is seeking a Production Support Client Specialist to provide application support for its business, focusing on issue management, client engagement, and service quality. The ideal candidate should have experience in application support, particularly in financial services technology, and demonstrate strong problem-solving and communication skills.
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Job Summary
This role provides application support for FNZ business, managing issues from external and internal clients to meet strict KPIs and SLAs.
The specialist is responsible for day-to-day client engagement, overseeing service quality, and collaborating with service managers on escalations.
FNZ partners with leading financial institutions to provide a global wealth management platform integrating modern technology with investment operations.
Matching Summary
Match Score: 75
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Fencetools is seeking a Production Support Client Specialist to provide application support for its business, focusing on issue management, client engagement, and service quality. The ideal candidate should have experience in application support, particularly in financial services technology, and demonstrate strong problem-solving and communication skills.
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Skills & Requirements
Must-have
Application support experience in financial services
Incident management within SLAs and KPIs
Client engagement and escalation handling
Root cause analysis and resolution collaboration
On-call rota availability for out-of-hours support
Nice-to-have
Passion for innovative customer solutions
Highly logical and self-motivated working style
Interest in financial markets and products
Ability to work in a dynamic fast-paced industry
Superior analytical thinking and attention to detail