Contact Center Ai Solution Consulting Manager

Accenture

Taguig City, Philippines
Fully remote
Google ccai solution design experience
13+ years of professional experience
Dialogflow cx virtual agent creation
The role involves co-leading the Google Contact Center Offering to drive high-impact projects for global clients

Job Summary

  • The role involves co-leading the Google Contact Center Offering to drive high-impact projects for global clients.
  • Candidates will design innovative customer experience strategies using Google's Gen AI suite including Vertex AI and Gemini.
  • This position offers opportunities to work on transformative projects with G2000 clients in an inclusive, collaborative environment.

Matching Summary

The role involves co-leading the Google Contact Center Offering to drive high-impact projects for global clients.

Skills & Requirements

Must-have

  • Google CCAI solution design experience
  • 13+ years of professional experience
  • Dialogflow CX virtual agent creation
  • Gen AI implementation strategy leadership
  • CX target operating model formulation

Nice-to-have

  • Experience with other Conversational AI platforms
  • CCaaS migration project leadership
  • Strong stakeholder management skills
  • Agile delivery process facilitation
  • Board and C-level presentation ability

Key Requirements

  • 13+ years of experience with Google CCAI solutions
  • Thorough understanding of end-to-end Google contact center transformation
  • Proven track record in designing and delivering CX solutions

Work Rights

Not specified

Tailored Resume

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