The Technical Account Management team provides proactive and personalized support experience for customers requiring higher engagement levels
Job Summary
The Technical Account Management team provides proactive and personalized support experience for customers requiring higher engagement levels.
The role involves managing escalations, coordinating with multiple internal teams, and building strong relationships with strategic customers including C-level executives.
Candidates will receive trust to take risks, tools to grow, and support from a company invested in long-term employee development.
Matching Summary
The Technical Account Management team provides proactive and personalized support experience for customers requiring higher engagement levels.
Skills & Requirements
Must-have
Workday product expertise
Customer escalation management
Technical account management
Project management skills
C-level stakeholder engagement
EMEA shift work hours
Onsite work at Pune office
Nice-to-have
Strong communication skills
Leadership and team collaboration
Problem solving and multitasking
Customer advocacy
Continuous improvement initiatives
Ability to work independently
Positive attitude
Key Requirements
BS or MS in Technical Degree or equivalent experience
7+ years in product support or account management
5+ years managing Workday or similar ERP/HCM projects
Experience with Human Resources, Payroll, or Financials