Sds Associate – Japanese-speaking Associate

Amazon

Pasay City, Philippines
Base: not specified; bonus/equity: monthly languag...
On-site
Japanese language proficiency
Customer support via phone, chat, email
Problem-solving for customers
Our mission at Amazon is to be Earth’s most customer-centric company, and our award-winning Shipping and Delivery Support (SDS) team is a key part of achieving that goal

Job Summary

  • Our mission at Amazon is to be Earth’s most customer-centric company, and our award-winning Shipping and Delivery Support (SDS) team is a key part of achieving that goal.
  • As an Amazon SDS Associate, you have a very clear purpose: to ensure successful deliveries by supporting customers, drivers, shippers, and Delivery Service Partners.
  • You’ll receive training and be provided with a complete equipment package when you join.

Matching Summary

Our mission at Amazon is to be Earth’s most customer-centric company, and our award-winning Shipping and Delivery Support (SDS) team is a key part of achieving that goal.

Salary

Base: Not specified; Bonus/Equity: Monthly Language Premium worth as much as PHP 85,000; Benefits: Social insurance, employee discount, leaves, EAP, 13th month pay, allowances, statutory contributions

Skills & Requirements

Must-have

  • Japanese language proficiency
  • Customer support via phone, chat, email
  • Problem-solving for customers
  • Real-time tool navigation
  • Information flow facilitation

Nice-to-have

  • Friendly and customer-focused
  • Hard-working and articulate
  • Detail-oriented
  • Ability to learn quickly
  • Comfortable multi-tasking

Key Requirements

  • Japanese language skills required
  • No prior customer service experience needed
  • Must be willing to work shifting schedules
  • Must be willing to work holidays and weekends

Work Rights

Not specified

Tailored Resume

Cover Letter