AIG Malaysia Insurance Berhad is seeking a Contact Centre Manager to lead the transformation of customer service operations, enhancing omni-channel engagement and ensuring high-quality service delivery. The role involves driving strategic initiatives for customer satisfaction, operational excellence, and workforce capability, aligned with AIG's commitment to innovation and inclusion
Job Summary
Lead the overall customer service strategy across call centre and service centre channels ensuring consistent, high quality customer and intermediary experience.
Build a high performance, digitally enabled service workforce capable of supporting evolving customer needs.
At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office.
Matching Summary
Match Score: 85
AIG Malaysia Insurance Berhad is seeking a Contact Centre Manager to lead the transformation of customer service operations, enhancing omni-channel engagement and ensuring high-quality service delivery. The role involves driving strategic initiatives for customer satisfaction, operational excellence, and workforce capability, aligned with AIG's commitment to innovation and inclusion.