Product Support Specialist -ecommerce

Commonwealth Bank Group

Australia
Not specified; on-call allowance pyid; flexible re...
Fully remote
Prior technical troubleshooting expertise
Strong knowledge in payment gateway
Experience with card issuer or fintech
The Commonwealth Bank Group is seeking a Product Support Specialist for its eCommerce team, responsible for providing customer support related to innovative payment solutions. The role requires technical expertise in payment gateways and a passion for customer service, with a flexible work schedule and the option for remote work

Job Summary

  • This role involves supporting business banking customers with innovative online acquiring solutions and payment products.
  • The position offers a rotating roster between 7am and 7pm Monday to Sunday with an optional on-call allowance.
  • Candidates will work within a growing eCommerce team undergoing massive digital transformation to solve complex customer problems.

Matching Summary

Match Score: 85

The Commonwealth Bank Group is seeking a Product Support Specialist for its eCommerce team, responsible for providing customer support related to innovative payment solutions. The role requires technical expertise in payment gateways and a passion for customer service, with a flexible work schedule and the option for remote work.

Salary

Not specified; On-call allowance paid; Flexible remote work options available

Skills & Requirements

Must-have

  • Prior technical troubleshooting expertise
  • Strong knowledge in payment gateway
  • Experience with card issuer or fintech
  • High volume inquiries across multiple channels
  • Risk management activities experience

Nice-to-have

  • Passion for finding customer solutions
  • Ability to pick up new technologies quickly
  • Excellent communication skills
  • Collaborative team focus

Key Requirements

  • 12 Month fixed term opportunity
  • Experience with financial institution or SaaS platform
  • Flexibility to work evenings, weekends, holidays, and overtime

Work Rights

Not specified

Tailored Resume

Cover Letter