Job Summary

• Perform intermediate troubleshooting and problem-solving within EHR applications to ensure integrity, integration, and stability for complex customers.
• Manage multiple customer assignments and complex clients simultaneously, including issue tracking, communication, and calendar management.
• Provide outstanding customer service by anticipating needs, delivering high-quality support, and building relationships with customer IT and operations staff.

Matching Summary

Skills & Requirements

Key Requirements

• Bachelor's degree or 5+ years industry experience
• Epic Willow Ambulatory Certification
• 1+ year EHR module experience
• Proficient with Microsoft Office
• Experience with ticketing systems
• Ability to work independently and in a team

Work Rights