Customer Success Manager - Finnish Speaker

Workiva

Multiple Locations
On-site (with up to 10% travel)
Finnish and english fluency
Customer lifecycle management
Maximizing customer value
Workiva is seeking a Customer Success Manager who is fluent in Finnish to manage customer relationships and drive platform adoption. The role involves working closely with various teams to enhance customer experience and ensure successful onboarding and support throughout the customer lifecycle

Job Summary

  • Drive customer adoption of Workiva solutions and continuously demonstrate product value to your customers.
  • Identify risks within named accounts & take appropriate actions to manage and/or escalate to an efficient resolution.
  • Advocate for customers internally by providing continuous feedback to Workiva’s Sales, Implementation, Marketing, Product, & Engineering teams.

Matching Summary

Match Score: 85

Workiva is seeking a Customer Success Manager who is fluent in Finnish to manage customer relationships and drive platform adoption. The role involves working closely with various teams to enhance customer experience and ensure successful onboarding and support throughout the customer lifecycle.

Skills & Requirements

Must-have

  • Finnish and English fluency
  • Customer lifecycle management
  • Maximizing customer value
  • Driving product adoption
  • Consulting on best practices
  • Advocating for customers internally

Nice-to-have

  • Additional fluency in Norwegian or Swedish
  • Experience supporting SaaS applications
  • Experience in Financial Services sector
  • Excellent communication and presentation skills
  • Ability to manage time and prioritize

Key Requirements

  • Undergraduate degree or equivalent experience
  • 2 years of related experience
  • Fluency in Finnish and English

Work Rights

Not specified

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