Application Support Manager – Vice President

Citi Handlowy

Chennai, Tamil Nadu, India
Production support for critical business processes
Cloud migration support
Ci/cd and version control (bitbucket/git, jenkins)
This role is responsible for providing dedicated production support for critical business processes, aiming to enhance operational efficiency and ensure system reliability

Job Summary

  • This role is responsible for providing dedicated production support for critical business processes, aiming to enhance operational efficiency and ensure system reliability.
  • Key responsibilities include supporting cloud migration journeys, utilizing CI/CD tools for automation, and developing data visualizations and MIS reports.
  • The position requires collaboration with various teams to reduce incidents and problems, while continuously identifying opportunities for process improvement and automation.

Matching Summary

This role is responsible for providing dedicated production support for critical business processes, aiming to enhance operational efficiency and ensure system reliability.

Skills & Requirements

Must-have

  • Production support for critical business processes
  • Cloud migration support
  • CI/CD and version control (Bitbucket/Git, Jenkins)
  • Data visualization and MIS reporting (SAS/Python)
  • Troubleshooting complex production issues
  • Stakeholder collaboration for incident reduction

Nice-to-have

  • Proactive and results-oriented mindset
  • Strong sense of ownership
  • Ability to drive tasks to completion
  • Manage multiple tasks in fast-paced environment

Key Requirements

  • 14+ years of relevant experience in production support
  • Proficiency in Autosys, VBA, Appian
  • Experience with Hadoop/Big data technologies and Snowflake
  • Hands-on experience with Dockers and Kubernetes
  • Hands-on experience with LSE, Bitbucket/Git, RLM, Jenkins
  • Experience with Tableau for dashboards
  • Expertise in SAS or Python
  • Proficiency in SQL
  • Bachelor’s degree in Engineering/Computer Science preferred

Work Rights

Not specified

Tailored Resume

Cover Letter