Sr. Customer Success Manager

Platform Science

Remote
Base: $100,000 - $140,000; bonus/equity: eligible ...
Fully remote
Enterprise account management
Post-sales customer lifecycle
Customer adoption and retention
Platform Science is seeking a Senior Customer Success Manager to engage enterprise-level accounts and act as a trusted advisor, ensuring successful implementation and adoption of their IoT solutions within the transportation industry. The ideal candidate should have strong customer relationship management experience, preferably in a technology context, and a background in the transportation sector

Job Summary

  • The Senior Customer Success Manager will implement, manage, and grow relationships with enterprise-level accounts, acting as a trusted advisor and main point of contact.
  • Essential responsibilities include facilitating business reviews, driving customer adoption, sharing customer experiences to influence product roadmaps, and increasing recurring revenue.
  • The company offers benefits including medical, dental, vision insurance, disability insurances, AD&D and life insurance, a 401k plan, paid time off, and six weeks of paid parental leave.

Matching Summary

Match Score: 85

Platform Science is seeking a Senior Customer Success Manager to engage enterprise-level accounts and act as a trusted advisor, ensuring successful implementation and adoption of their IoT solutions within the transportation industry. The ideal candidate should have strong customer relationship management experience, preferably in a technology context, and a background in the transportation sector.

Salary

Base: $100,000 - $140,000; Bonus/Equity: Eligible for bonus, equity; Benefits: Medical, dental, vision, 401k, paid time off

Skills & Requirements

Must-have

  • Enterprise account management
  • Post-sales customer lifecycle
  • Customer adoption and retention
  • Product integration and training
  • Business needs analysis
  • Customer health monitoring

Nice-to-have

  • Thoughtful actions and empathy
  • Resiliency and creativity
  • Transparency and teamwork
  • Coaching and mentoring others

Key Requirements

  • 18 months CSM experience at Platform Science or 3+ years CRM experience in Transportation
  • Bachelor's degree in a technical discipline preferred
  • Strong knowledge of DOT/FMCSA Regulations
  • Familiarity with Transportation Management System (TMS) products
  • Ability to learn Platform Science product suite
  • Travel up to 50% of the time

Work Rights

Not specified

Tailored Resume

Cover Letter