Customer Service Lead

Stone House Animal Hospital

Leominster, MA, United States
Competitive pyy; performance bonuses available; be...
Fully onsite
Previous supervisory or leadership experience
Strong communication and empathy skills
Front desk workflow management
Stone House Animal Hospital is seeking a Customer Service Lead to oversee their front desk team, focusing on exceptional client experiences for both pets and their owners. The ideal candidate will possess strong leadership skills, a passion for customer service, and experience in a supervisory role within the veterinary or medical field

Job Summary

  • The role involves leading a team of Customer Service Representatives to ensure exceptional client experiences at the front desk.
  • Candidates must be natural leaders capable of mentoring, scheduling, and supporting staff while handling escalated client concerns.
  • The position offers competitive pay, comprehensive benefits including 401(k) matching, and opportunities for career growth within AmeriVet.

Matching Summary

Match Score: 85

Stone House Animal Hospital is seeking a Customer Service Lead to oversee their front desk team, focusing on exceptional client experiences for both pets and their owners. The ideal candidate will possess strong leadership skills, a passion for customer service, and experience in a supervisory role within the veterinary or medical field.

Salary

Competitive pay; Performance bonuses available; Benefits include health, dental, vision, life insurance, and 401(k) matching

Skills & Requirements

Must-have

  • Previous supervisory or leadership experience
  • Strong communication and empathy skills
  • Front desk workflow management

Nice-to-have

  • Veterinary or medical industry experience
  • Ability to work in fast-paced environment
  • Passion for animal welfare and client care

Key Requirements

  • Previous customer service experience
  • Supervisory or leadership background
  • Veterinary experience (preferred)

Work Rights

Not specified

Tailored Resume

Cover Letter