Customer Relations Agent

Armstrong Group

Competitive pyy; annual increases; not specified
Handling incoming calls
Selling and retaining products
Effective telephone communication
This role is responsible for handling incoming calls from customers interested in downgrading or disconnecting Zoom Internet, HDTV, and Talk telephone services

Job Summary

  • This role is responsible for handling incoming calls from customers interested in downgrading or disconnecting Zoom Internet, HDTV, and Talk telephone services.
  • Customer Relations Agents are eligible for position advancement based on tenure and performance (i.e. RET-1, RET-2, RET-3).
  • Competitive pay with annual increases, benefit eligibility on your first day, free company services, and access to career developmental resources are among the benefits.

Matching Summary

This role is responsible for handling incoming calls from customers interested in downgrading or disconnecting Zoom Internet, HDTV, and Talk telephone services.

Salary

Competitive pay; Annual increases; Not specified

Skills & Requirements

Must-have

  • handling incoming calls
  • selling and retaining products
  • effective telephone communication
  • consultative call flow
  • identifying and overcoming objections
  • meeting department goals
  • Armstrong Ambassador

Nice-to-have

  • hard-working salesperson
  • team player and contributor
  • high-energy team
  • highly motivated team
  • personal and career goals realized
  • Power of Change

Key Requirements

  • Sales or retention experience
  • Strong communication skills
  • Customer service experience
  • PC and data entry proficiency
  • Very organized

Work Rights

Not specified

Tailored Resume

Cover Letter