Customer Care Agent Energy Efficiency (call Center) - Remote

ICF

Newark, US
Base: $31,422.00 - $53,417.00; bonus/equity: not s...
Fully remote
High-volume inbound and outbound customer interactions
Phone, online chat, and email support
Energy efficiency program guidelines
Handle a high volume of non-scripted customer interactions via phone, email, and chat while meeting quality and productivity standards

Job Summary

  • Handle a high volume of non-scripted customer interactions via phone, email, and chat while meeting quality and productivity standards.
  • Provide technical assistance and guidance on energy efficient technologies and practices to companies participating in utility-sponsored programs.
  • ICF offers a quality of life with flexible workplace arrangements, investment in the community, and investment in you through professional development resources and 401k matching.

Matching Summary

Handle a high volume of non-scripted customer interactions via phone, email, and chat while meeting quality and productivity standards.

Salary

Base: $31,422.00 - $53,417.00; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • High-volume inbound and outbound customer interactions
  • Phone, online chat, and email support
  • Energy efficiency program guidelines
  • MS Office Suite proficiency

Nice-to-have

  • Professional development resources
  • Positive attitude and enthusiasm
  • Fast-paced environment
  • Making a positive impact

Key Requirements

  • High school diploma
  • 2+ years call center experience
  • 2+ years MS Office Suite proficiency
  • Pass background check with drug screening

Work Rights

Not specified

Tailored Resume

Cover Letter