Not specified; not specified; benefits: 25 days' h...
Not specified
2-3 years experience in customer success or business development
Strong communication and presentation skills
Ability to work independently with oversight
Darktrace Australia Pty is seeking a Renewals Manager to manage a portfolio of named accounts, focusing on customer retention and upselling opportunities. The role requires strong communication skills and a background in customer success or related fields
Job Summary
The role involves managing a portfolio of 30-40 existing customers to ensure on-time renewals and drive customer retention.
Candidates will collaborate with the Customer Success and Sales teams to mitigate risks and deliver accurate forecasts.
Benefits include 25 days' holiday plus public holidays, life and disability insurance, medical insurance, and meal vouchers.
Matching Summary
Match Score: 85
Darktrace Australia Pty is seeking a Renewals Manager to manage a portfolio of named accounts, focusing on customer retention and upselling opportunities. The role requires strong communication skills and a background in customer success or related fields.
Salary
Not specified; Not specified; Benefits: 25 days' holiday + public holidays, birthday off, Life & disability insurance, Medical insurance, Meal vouchers, Employee Assistance Program
Skills & Requirements
Must-have
2-3 years experience in Customer Success or Business Development
Strong communication and presentation skills
Ability to work independently with oversight
Experience managing a portfolio of 30-40 customers
Proficiency in forecasting renewal and expansion metrics
Nice-to-have
Familiarity with enterprise networking technology
Foundational understanding of cybersecurity concepts
Mentoring experience for junior team members
Proactive problem-solving and adaptability
Key Requirements
2-3 years work experience in Customer Success, Project Management, or Consulting
Strong time management and self-motivation skills
Ability to make decisions proactively within appropriate boundaries