Client Success Manager

Offshore Launch

Remote
Base: up to $1,800pm; bonus/equity: annual bonus u...
**
Client experience ownership
Client status tracking
Weekly client updates
** Offshore Launch is seeking a Client Success Manager to enhance the experience and outcomes for small and medium-sized businesses by managing client relationships and ensuring operational excellence. The role emphasizes strong organizational skills, effective communication, and a commitment to continuous improvement in a fully remote environment. **

Job Summary

  • You will own the full client experience from kickoff to completion, ensuring every engagement runs smoothly and every client gets results.
  • Responsibilities include keeping clients on track, coordinating coaching operations, monitoring performance weekly, owning session quality, and driving continuous improvement.
  • Benefits include up to $1,800/mo, annual bonus up to 150% of one month's salary, 13th month pay, performance-based bonuses, comprehensive HMO, and an annual continuing education budget.

Matching Summary

Match Score: 75

** Offshore Launch is seeking a Client Success Manager to enhance the experience and outcomes for small and medium-sized businesses by managing client relationships and ensuring operational excellence. The role emphasizes strong organizational skills, effective communication, and a commitment to continuous improvement in a fully remote environment. **

Salary

Base: Up to $1,800/mo; Bonus/Equity: Annual bonus up to 150% of one month's salary, performance-based bonuses; Benefits: 13th month pay, Comprehensive HMO policy, Annual continuing education budget

Skills & Requirements

Must-have

  • client experience ownership
  • client status tracking
  • weekly client updates
  • coordination of coaching operations
  • monitoring client performance metrics
  • driving client experience enhancements

Nice-to-have

  • people-centered agency
  • passion for growth
  • teamwork and collaboration
  • partnership and service excellence

Key Requirements

  • 3-5+ years in client success, project management, or operations
  • Proven track record managing multiple client accounts
  • Exceptional written communication skills
  • Meticulous organizational skills
  • Comfortable in ClickUp, CRM, or similar tools
  • True self-starter

Work Rights

Not specified

Tailored Resume

Cover Letter