Base: $19.90 - $21.90 usd ph; bonus/equity: not sp...
On-site
Exceptional customer service delivery
Billing issue resolution expertise
Front desk staff training and coaching
The role focuses on creating loyal, lifelong fans by delivering best-in-class service and resolving member concerns quickly
Job Summary
The role focuses on creating loyal, lifelong fans by delivering best-in-class service and resolving member concerns quickly.
The Member Experience Manager partners with department managers to train, motivate, and develop the front desk staff while ensuring facility standards are met.
Employees receive benefits including free membership for themselves and a family member, daily pay options, and comprehensive health coverage.
Matching Summary
The role focuses on creating loyal, lifelong fans by delivering best-in-class service and resolving member concerns quickly.
Salary
Base: $19.90 - $21.90 USD per hour; Bonus/Equity: Not specified; Benefits: Free membership, health/dental/vision, 401(k) matching, daily pay
Skills & Requirements
Must-have
Exceptional customer service delivery
Billing issue resolution expertise
Front desk staff training and coaching
Member retention strategy execution
Facility cleanliness and safety maintenance
Nice-to-have
Proven fitness industry background
Social media reputation management
Empathetic problem-solving mindset
Fast-paced environment adaptability
Team collaboration and motivation skills
Key Requirements
Must obtain CPR certification within 30 days
Must attend EōS Ethos and Customer Service Training within 30 days
Pass successful background check
Ability to lift more than 40 lbs routinely
Experience in customer service or front-line leadership