Manager - Claims Operations

592

Sydney, NSW, Australia
Not specified; annual compyny incentive scheme + s...
Fully remote
Proven experience leading claims operations
Experience in ctp or personal injury claims
Strong track record driving performance
You will lead and coordinate multiple Case Management teams across New South Wales and South Australia while ensuring high-quality customer experiences

Job Summary

  • You will lead and coordinate multiple Case Management teams across New South Wales and South Australia while ensuring high-quality customer experiences.
  • The role involves coaching Group Managers and Team Leaders to uplift capability and creating a high-performing, accountable culture.
  • EML offers a diverse collaborative team culture, flexible work arrangements, and comprehensive benefits including up to 16 weeks paid parental leave.

Matching Summary

You will lead and coordinate multiple Case Management teams across New South Wales and South Australia while ensuring high-quality customer experiences.

Salary

Not specified; Annual company incentive scheme + salary reviews included

Skills & Requirements

Must-have

  • Proven experience leading claims operations
  • Experience in CTP or personal injury claims
  • Strong track record driving performance
  • Ability to balance customer outcomes and risk
  • Confident stakeholder management at senior levels

Nice-to-have

  • Hands-on leadership style
  • Resilient team builder
  • Strategic thinking capability
  • Commitment to continuous improvement

Key Requirements

  • Proven experience in CTP claims environments
  • Experience leading change and delivering business objectives
  • Commercially minded with risk balancing skills

Work Rights

Not specified

Tailored Resume

Cover Letter