Fleet Manager, Ncl Shore Excursions Sales & Operations

Norwegian Cruise Line Holdings Ltd.

Not specified (frequent travel required)
5+ years shore excursion leadership experience
Proven track record exceeding revenue targets
Experience managing 4-10 team members onboard
Norwegian Cruise Line Holdings Ltd. is seeking a Fleet Manager for Shore Excursions Sales & Operations, responsible for enhancing onboard sales performance and coaching shore excursion teams across the fleet. The role involves frequent travel to ships for training, team support, and performance evaluation, aiming to foster a culture of accountability and guest-centric service

Job Summary

  • This role plays a critical part in elevating onboard sales performance and developing high-performing Shorex teams across the Norwegian Cruise Line fleet.
  • The Fleet Manager is responsible for constant travel to ships to provide hands-on support, conduct training, assess team dynamics, and deliver real-time feedback.
  • Candidates must demonstrate a proven track record of exceeding revenue targets while fostering a culture of accountability, enthusiasm, and guest-centric service.

Matching Summary

Match Score: 85

Norwegian Cruise Line Holdings Ltd. is seeking a Fleet Manager for Shore Excursions Sales & Operations, responsible for enhancing onboard sales performance and coaching shore excursion teams across the fleet. The role involves frequent travel to ships for training, team support, and performance evaluation, aiming to foster a culture of accountability and guest-centric service.

Skills & Requirements

Must-have

  • 5+ years Shore Excursion leadership experience
  • Proven track record exceeding revenue targets
  • Experience managing 4-10 team members onboard
  • Expertise in Alaska, Caribbean, Europe, and Med destinations
  • Proficiency with Fidelio, MXP, and Otalio systems
  • Strong facilitation and training skills for groups
  • Willingness to travel constantly to ships

Nice-to-have

  • Fluency in additional languages beyond English
  • 'Yes-if' solution-oriented mindset
  • Creative thinker with innovation drive
  • Resilient and energetic personality
  • Tactful communicator with guest focus

Key Requirements

  • Minimum 5+ years as Shore Excursion or Destination Manager
  • High School Diploma required; Bachelor's preferred
  • Experience managing 4-10 team members in hospitality sales
  • Fluent English required

Work Rights

Not specified

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