Member Advocate (customer Service) – Murray, Ut

Select Health

Murray, Utah, US
Base: $20.60ph; bonus/equity: monthly performance ...
Hybrid
Superior customer service via phone
Assist members in finding providers
Resolve member inquiries
Select Health is seeking a Member Advocate in Murray, Utah, to provide exceptional customer service and support to health insurance members. The role emphasizes educating members on healthcare options, resolving inquiries, and creating positive experiences

Job Summary

  • The Member Advocate role has the critical accountability to provide superior service directly to Select Health members, customers, and providers and to deliver on Select Health’s strategy and mission.
  • Select Health has been recognized 17 times as a “Best Company to Work For,” and we’re looking for passionate individuals to join our award-winning team.
  • After training, certification, and meeting performance standards (approx. 6-9 months), choose in-office, hybrid, or work-from-home (approval required).

Matching Summary

Match Score: 85

Select Health is seeking a Member Advocate in Murray, Utah, to provide exceptional customer service and support to health insurance members. The role emphasizes educating members on healthcare options, resolving inquiries, and creating positive experiences.

Salary

Base: $20.60/hour; Bonus/Equity: monthly performance bonuses (up to $219); Benefits: Outstanding Benefits

Skills & Requirements

Must-have

  • Superior customer service via phone
  • Assist members in finding providers
  • Resolve member inquiries
  • Maintain confidentiality
  • Computer literacy
  • Typing proficiency

Nice-to-have

  • Active listening
  • Time management skills
  • Work under pressure
  • Team collaboration
  • Bilingual English/Spanish

Key Requirements

  • Demonstrated customer service experience
  • Demonstrated ability to listen and communicate effectively
  • Demonstrated ability to problem solve
  • Demonstrated proficiency in navigating computer systems
  • Ability to multi-task
  • Set priorities and manage time effectively

Work Rights

Not specified

Tailored Resume

Cover Letter